Making Progress

Everything changes by degrees but sometimes it's hard to see that anything changes at all, until you measure it against something else. This week, the subtle changes have become really apparent and it's very satisfying. I'll try to explain how. When I first took James on, he was a trainee through a local employment agency. He was really keen and technically minded but had no experience. I'm sure he wouldn't mind me saying that he wouldn't have said boo to a goose.

Today, I have sent James off to conduct a client training session all by himself.  In just over a year, I have seen him grow in confidence and ability - it makes me really proud.  Yesterday, I was given the opportunity to take on another trainee; a really keen local guy with no experience. He was just like James was 12 months ago and suddenly I had a yard-stick with which to see James' progress.

I was really pleased this week to be able to confirm that we've more than doubled our first year turnover and we're almost 60 per cent up on our first quarter turnover from last year too. This is great news.  It means that we're going in the right direction and are poised to do really well by the end of this financial year.  It's satisfying to know that we're performing much better financially, but I realise that what's really getting me excited is the progress we've made in other areas; James gets better and better, the quality of work we're producing is constantly improving and the calibre of contacts, enquiries and clients is always increasing.